Industry:
Home Services
Location:
4 US Locations
Services Used:
AI Voice Agents + Business Process Automation
Timeline to Live:
21 days
Primary Goal:
Answer every call, qualify every enquiry, book every appointment automatically
About the Client
A multi-location home services company across four US locations serving residential and commercial clients. High enquiry volume during business hours, significant after-hours interest, and a reception team that was managing as many calls as humanly possible while also handling administrative duties — with missed calls representing real, daily revenue loss.
The Challenge
The company’s busiest periods — evenings and weekends — were also the periods with the least reception coverage. Calls during those windows went to voicemail. Most voicemails were never converted. The team was also spending a significant portion of business hours on initial enquiry calls that could have been handled by an automated system — leaving less time for everything else.
- After-hours calls going to voicemail — low conversion and no follow-up system in place
- Reception team handling every inbound enquiry manually — consuming time better spent elsewhere
- No consistent qualification process — all calls handled differently depending on who answered
- Booking requiring back-and-forth availability checks — adding unnecessary delay to every job
- No CRM logging of call details — no visibility into what was being enquired about or lost
The company needed every call answered immediately, every enquiry qualified consistently, and every booking completed during the call — without any reception involvement for standard enquiries.
Our Approach
We mapped the most common inbound call types across all four locations — identifying the enquiry categories, the qualification questions, and the booking logic that the system needed to handle. The voice agent was designed to handle the standard enquiry path end-to-end, escalating only genuine exceptions.
What We Built
A complete AI inbound voice system — handling enquiries, qualification, and booking automatically across all four locations, 24 hours a day.performance visibility — running continuously from the same two-person team.
Voice Agent
Logic
Auto-Logging
The Results
Voice agent live across all four locations in 21 days. After-hours coverage immediate. Booking efficiency improvement measurable within the first week.
100%
Call Coverage
40%
Faster Booking
0
Missed After-Hours Calls
4
Locations Covered
“We were losing jobs every weekend because no one was answering the phone. Now the voice agent handles those calls the same way our best receptionist would — and our team comes in Monday to a full diary instead of a list of missed calls.”
— Operations Manager, Home Services Company
Related Case Studies
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WHAT & HOW WE AUTOMATED:
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Quote-to-Booking Time Reduced From 3 Days to Under 5 Hours Across 4 Locations
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Every Missed Call After Hours Is Revenue You’ll Never Get Back.
Book a consultation and we’ll design a voice agent for your specific call flows — and show you what 24/7 coverage would look like for your business.
We can demo live voice agent technology during the consultation call.
