Industry:
DTC Skincare / E-Commerce
Revenue:
7-Figure Annual
Platform:
Shopify + Marketplace Channels
Timeline to Live:
21 days
Services Used:
AI E-Commerce Automation + AI Customer Support
Primary Goal:
Recover cart revenue and activate the post-purchase customer relationship
About the Client
A direct-to-consumer skincare brand generating seven figures in annual revenue across their own website and two marketplace channels. Strong product performance, a growing customer base — and a revenue infrastructure that ended at the order confirmation email. Every customer was acquired once and largely lost after.
The Challenge
The brand’s acquisition engine was strong. What happened after acquisition was minimal. Cart abandonment was running above 70% with a basic single-email recovery sequence generating under 4% recovery. Post-purchase communication ended at the order confirmation. A large customer list was being used only for occasional promotional sends with no behavioral logic.
- Cart abandonment above 70% with a basic single-email recovery generating under 4% return
- Post-purchase experience ending at order confirmation — no retention or upsell sequence in place
- Customer email list activated only for promotional broadcasts — no segmentation or behavioral flows
- No loyalty or repeat purchase strategy beyond occasional discount codes
- Support team handling high ticket volume manually — same questions answered repeatedly
The brand was generating new customers through strong acquisition — and then allowing the majority of the value of those customers to go unrealized. Cart recovery, post-purchase nurturing, and retention needed to run automatically.
Our Approach
We ran a full revenue audit — mapping cart abandonment patterns, post-purchase email performance, and customer segmentation. The audit quantified the recovery opportunity clearly before we built anything.
What We Built
A complete e-commerce revenue and retention system — from cart recovery through post-purchase loyalty, lapsed customer re-engagement, and AI-handled customer support.
The Results
System live in 21 days. Revenue impact visible in the first week. Full results measured at 60 and 90 days.
$194K
Cart Revenue Recovered
23%
Repeat Purchase Rate
2.4x
Customer LTV
71%
Support Auto-Resolved
“I was spending part of every day in our support queue and watching our abandoned cart rate and not doing anything about it. Both of those things are completely different now. The system handles the recovery, the support, and the retention. I focus on the brand.”
— Founder, DTC Skincare Brand
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Fast-Growing Fashion E-Commerce Brand — Multi-Channel
Abandoned Cart Recovery and Post-Purchase Automation That Added $220K in 90 Days
WHAT & HOW WE AUTOMATED:
A fashion e-commerce brand with a 70%+ cart abandonment rate and no post-purchase automation. After deploying Autogility's revenue system, the brand recovered $220K in additional revenue in 90 days and increased customer lifetime value by 2.4x.
7-Figure DTC Skincare Brand
71% of Support Tickets Resolved Automatically. First Response Time Under 3 Minutes
WHAT & HOW WE AUTOMATED:
Deployed a custom AI support agent trained on the full product catalog, FAQs, and policies. Integrated with helpdesk platform, built smart escalation routing, and added proactive post-purchase communication flows to reduce inbound volume.
Your Store Is Open 24/7.
Your Revenue System Should Be Too.
Book a consultation and we’ll audit your customer journey — showing you exactly where revenue is being left and
what automation would recover it for your specific store.
Every e-commerce automation build starts with a revenue audit.
You’ll know the opportunity before we build anything.
