Data Processing Information

Autogility acts as a processor or subprocessor of data according to global business parameters. This document outlines our data processing frameworks, compliance metrics, and systematic protective safeguards.

Autogility processes customer data solely to build, execute, maintain, and optimize custom AI automation systems, including:

• Autonomous AI voice interactions and qualification logic
• AI chat assistant workflows and ticketing integrations
• Automated lead enrichment, qualification, and routing protocols
• Automated CRM stage synchronizations and interaction logging
• Custom process mapping, diagnostics, and workspace performance tracking

Our infrastructure handles three primary categories of customer and system parameters:

Primary identities necessary to establish and operate active platform workspaces:

• Contact parameters (Names, Email addresses, Phone numbers)
• Organizational metadata (Company name, Team size, Regional settings)

Operational inputs connected to client pipelines, schedules, and active workflows:

• CRM records, Pipeline stages, and associated contact profiles
• Calendar events, availability slots, and appointment metadata
• Service requests, logs, and support interactions

System logs, device signatures, and analytical properties processed automatically:

• Network characteristics (IP addresses, connection logs, location data)
• Diagnostics (Device models, browser metadata, crash records, activity tracks)

We design and maintain all internal processing paths around core ethical and legal standards:

• Lawfulness, Fairness, and Transparency in how information is moved
• Strict purpose limitation — data is never used outside agreed services
• Data minimization — we only process what is required to execute tasks
• Accuracy, data accuracy controls, and systematic correction processes
• Absolute security and strict operational confidentiality

We deploy robust security safeguards to defend active workspaces from unauthorized breaches or disclosure, including:

• Standard encryption protocols for all data in transit (TLS 1.3) and at rest (AES-256)
• Certified cloud infrastructures utilizing SOC 2 Type II compliant facilities
• Role-based access control (RBAC) limiting data visibility to essential staff only
• Mandatory multi-factor authentication (MFA) across internal environments
• Continuous logging, systematic security audits, and intrusion detection monitoring

Autogility partners with certified third-party subprocessors to provide specialized components like hosting, analytics, and messaging infrastructure. Each subprocessor undergoes rigorous evaluation to verify they meet strict security, performance, and confidentiality standards.

Autogility partners with certified third-party subprocessors to provide specialized components like hosting, analytics, and messaging infrastructure. Each subprocessor undergoes rigorous evaluation to verify they meet strict security, performance, and confidentiality standards.

Where cross-border data transfer occurs, we implement certified safeguards and standard contractual clauses to maintain consistent data protection.

We store processing files only as long as required to perform active services, resolve operational requests, or satisfy regulatory compliance timelines.

Depending on regional laws, you can request data access, rectification, portability, or erasure by writing to our data protection team.